Terms & Conditions of Booking
The terms and conditions detailed below apply to all bookings made with the Belmont Hotel, Blackpool whether via the hotel websites, by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.
When you make a booking, your contract (which shall include these terms and conditions) will be with the Belmont Hotel, which shall mean in these terms and conditions Belmont Hotel, 299 Promenade, Blackpool, FY1 6AL. The person who makes the booking (lead booker) is responsible and liable for all costs involved in the reservation. You must be at least 18 years old to make a reservation. Please note we can only deal with the lead booker regarding matters pertaining to a reservation.
All rates featured on the Website or quoted by telephone or otherwise are offered subject to availability and the Hotel reserves the right to refuse any booking for good reason.
All accommodation is offered subject to availability at the time of receipt of deposit. Deposits are strictly non-refundable. Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel.
Requests Whilst we make every effort to fulfil, we cannot guarantee requests and our failure to do so does not constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so. If this situation does arise you will receive the option of alternative arrangements.
Arrival & Departure On day of arrival rooms are available from 3pm (times may vary for special packages). On day of departure, rooms must be vacated by 10.30am or an extra days’ charge will be applied. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Meals Meal times are pre-arranged and no allowance is made for any absence from meals. The Hotel reserves the right to alter the times of meals and other events without prior notice.
Guest Property The Hotel accepts no responsibility for guests’ property or valuables or vehicles. The Company will not be responsible for the loss or damage of any property left in or at the Hotel premises other than as required under the Hotel Proprietor’s Act 1956.
Car Parking The Hotel does NOT guarantee car parking for any guest or visitor whether paid or unpaid and failure to provide said parking does not constitute breach of contract. Car Parking spaces are for cars, car-size mini vans, motorcycles and other small vehicles only. Large vehicles, vans & trucks may be accommodated only with prior arrangement, is not guaranteed and may be subject to additional charges. For use of the car park there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
Payments must be made on arrival. Please note that we do NOT accept cheques. Credit/debit cards for balance payments may incur a charge. Where a deposit has been paid by credit or debit card, cash is accepted for balance payments. If deposit was paid with cash or cheque, a credit/debit card is required. All monies owed must be paid before departure. Failure to do so will result in action to recover any monies due plus any costs incurred. We reserve the right to use your credit/debit card without further request if necessary to cover outstanding monies whether for goods, services or damages.
Cancellation, Curtailment & Damage In the event of any cancellation or curtailment or failure to arrive: If cancellation or curtailment occurs prior to 30 days (60 days for special event packages) before the arrival date and we have been unable to re-let the accommodation the person who paid for the booking (‘the booker’) will be liable to pay the outstanding account in full less an allowance for food (where a meal plan is included). If cancellation occurs less than 30 days (60 days for special event packages) prior to arrival the person who paid for the booking (‘the booker’) will be liable to pay the account in full. By providing credit/debit card details the booker authorises the use of this card for any sums that become owing to us, including but not limited to accommodation charges, damage costs, incidentals.
In the case of cancellation or curtailment: Deposits will be used to cover any costs incurred by the hotel for re-advertisement of accommodation and/or pursuit of any monies owed and are deductible only from the final invoice prior to any allowances being subtracted. Cancellations must be confirmed in writing.
Covid-19 Specific Terms & Conditions For all new bookings made after 22nd February 2021, for stays from 17th May, 2021, should we be unable to fulfil your booking due to Government restrictions regarding Covid-19, you will have the option to postpone until the corresponding dates 2022, subject to availability. Deposits and payments already made will be transferred. Differences in rates may apply. We strongly advise guests to take out their own holiday insurance to protect against them being unable to travel due to illness or forced extended stay due to illness and subject to holiday costs.
If you, the guest, start to display signs of the Covid-19 virus while staying with us in our overnight accommodation, it is your responsibility to inform us, the accommodation provider, immediately. You should return home where possible and self-isolate and request a test.
If you are confirmed to have Covid-19 you should inform us as soon as possible. You should use private transport only to return home, but only if you can do so safely. If you cannot reasonably return home (for example if you are not well enough to travel or do not have the means to arrange transport) you should discuss the situation with an appropriate health care professional and, if necessary, the local authority. If you cannot return home you will be expected to self-isolate and confine yourself to your room. You will be expected to pay all costs related to your stay at the current nightly rack rate. Amenities such as extra towels and toilet rolls will be left outside your door as required. We would ask that you do not place any rubbish or bedding outside of your room. We will deal with this upon your departure according to government healthcare guidance. We will happily take delivery of any take-away food or goods you order and place them outside your room for your convenience. You must pay for this at time of ordering.
You should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once you have returned to your main residence, you should continue to follow this government guidance on self-isolation, household isolation and social distancing.
Damages We reserve the right to charge for the cost of rectifying damage that has been caused by guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, and send an invoice for the costs for payment/receipt to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
Insurance Holiday insurance is strongly recommended to all guests. This should include cover for your benefit, for cancellation, curtailment and no show, plus for your peace of mind, theft, loss and damage to your possessions. No allowance will be made for failure to take out such insurance.
Guest Conduct Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. For group bookings, all party members may be ejected should the conduct of any one member be unsuitable or irresponsible. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. Guests or visitors who cause damage to Hotel property will be liable for full replacement and labour costs. This includes, but is not limited to, damage such as wet or soiled beds, broken light or lamp fittings and stained bed or bathroom linen.
Smoking Guests are not permitted to smoke in public areas such as the bar, sun lounge, corridors and public toilets. We offer smoking allowed and non-smoking bedrooms. Guests deemed to have been smoking in non-smoking rooms will be subject to a deep cleaning charge of £100.00 plus a one night stay charge (at the current chargeable rate).
Wi-Fi access is provided free to guests of the Hotel and requires login information to be provided. Public Wi-Fi Access Terms and Conditions are available in addition to this document. Contact the Hotel for details. This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest of the Hotel (“us”) in consideration for your custom. Usage of which confirms your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material.
Suggestions or Comments The Management is proud of the standards of accommodation and service provided to all of our guests. We trust that you have a trouble free and enjoyable holiday. In the unlikely event you should have cause for criticism or suggestion during your stay you must bring it to the attention of the manager immediately in order to give us a fair opportunity to make every effort to resolve the situation. It is considered unreasonable and unfair to make any unvoiced criticism after departure from the Hotel. The Hotel will not reply to complaints retrospectively.
Pets Guide dogs and Medical dogs are accepted with prior arrangement and relevant paperwork, but otherwise no animals are allowed at the Hotel.
Children We are a family run hotel and welcome well behaved guests. We happily accept children, however we do NOT offer a baby listening service.
Children, all guests under 15 years of age (for the purpose of fire safety) must not be left unattended in any area of the Hotel including the bar, sun lounge & bedrooms.
Access Unfortunately the Hotel may be difficult to access by persons with limited mobility. People with limited mobility should check very carefully with reception before booking. Every effort will be made to accommodate your needs but is not guaranteed. No allowance can be made for not checking pre-booking that the Hotel is suitable for your mobility needs. Refer to our Access Statement for a detailed outline of our facilities.
Force Majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the hotel in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics or pandemics and all similar events outside our control.
CCTV In the public areas of the Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Hotel and security for all its Clients and staff.
General Information Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time. All details are correct at time of going to print, however may be subject to change from time to time.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel is situated.